Technical Support
There are many ways you can get help with EPESI, either as a user, administrator or developer. We offer many free options described below, as well as premium support, which is a paid service.
Free Technical Support
You will find free Technical Support for your Epesi at:
Forum
There we answer all kinds of questions based on best effort basis. Developers can get there help with installation, data import, bugs and advice on how to use the framework for particular needs
Visit Community Forum
User Manual
Explains all main areas of Epesi and helps with getting started, managing records, settings, etc. It's written in a way that is easy to follow for everyone, with lots of screenshots and comments
Visit User manual
Paid Premium Technical Support
If you need additional help we offer also paid Premium Technical Support. Subscribers will receive help from experienced network engineers and EPESI developers from EPESI Team via any of the following tools:
- communication: via Ticketing system, e-mail, phone, Telegram
- remote computer access: via SSH, FTP, Remote Desktop (RDP), Splashtop, etc.
- and other means as needed
Premium Technical Support scope
We are helping in many areas, including any of the following:
- Dedicated server hosted at your business or our secure data center
- Dual installation setup - one for production (Live) and one for testing and training (Demo)
- Installation of EPESI CRM and additional modules
- EPESI setup with users, roles, permissions, custom fields
- Dealing with any problems or bugs in your installation of EPESI
- Data migration
- Detailed analysis and optimization of your business processes
- Slightly modifying EPESI to better serve your needs
- Consulting with development and coding for EPESI framework
- Development of custom modules
- Training on how to use EPESI
- Backup and Disaster Recovery
- Ongoing support and maintenance (upgrades)
In short all that is needed to setup EPESI the way you want and automate many business processes. The exact fee depends on the scope of work and can be given only after submitting your detailed requirements.
Open new Support Ticket
How to report an issue?
To report an issue, please use templates below.
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